Shipping Policy
At ROAROO, we do our best to make sure your order reaches you safely and on time.
Order Processing
Orders are usually processed within 1–2 business days after they are successfully placed.
Delivery Time
Once your order has been dispatched, delivery generally takes around 3–7 business days, depending on your location and courier availability.
Shipping Charges
Shipping charges, if applicable, will be calculated based on your location, order value, and the items in your cart. The final shipping cost will be shown at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, tracking details will be shared with you through the contact information provided at checkout. You can use the tracking link to follow the latest status of your delivery.
Delivery Delays
Delivery may occasionally be delayed due to public holidays, weather conditions, courier issues, or other circumstances beyond our control. We appreciate your patience in such situations.
Incorrect or Incomplete Address
Please make sure your shipping address, phone number, and other contact details are correct before placing your order. ROAROO cannot be held responsible for delays caused by incorrect or incomplete delivery information.
Failed Delivery Attempts
If the courier is unable to deliver your order, they may attempt delivery again or contact you for further instructions. Additional charges may apply in some cases for re-delivery.
Damaged or Missing Package
If your order arrives damaged or you experience any issue with your package, please contact our customer support team as soon as possible with your order number and relevant details.
International Shipping
If international shipping is available for your location, additional shipping charges, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team through the Contact Us page.