Return & Refunds

At ROAROO, we want you to be happy with your purchase. If you are not completely satisfied, please review our return and refund guidelines below.

Return Eligibility
Items may be eligible for return if they are unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact.

Return Window
Please contact us within the eligible return period after receiving your order. Return requests made after the applicable return period may not be accepted.

Non-Returnable Items
Certain items may be marked as final sale or non-returnable. These products will be clearly identified before purchase.

How to Request a Return
To request a return, please contact our customer support team with your order number and details about the item you wish to return. We will guide you through the next steps.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and share your order number along with clear photos of the product. Our team will review the issue and assist you with the appropriate resolution.

Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method.

Refund Processing Time
After a refund is approved, it may take a few business days for the amount to appear in your account, depending on your bank or payment provider.

Exchanges
Eligible items may be exchanged subject to stock availability. If the requested size or product is unavailable, we may offer an alternative or process a refund as applicable.

Return Shipping
 Return shipping charges, if applicable, may depend on the reason for the return. Any applicable charges or instructions will be communicated before the return is processed.

Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team through the Contact Us page.