Frequently asked questions
What is the return policy?
We want every ROAROO customer to be happy with their purchase. If you are not completely satisfied, please contact us within the eligible return period. Items must be unused, unworn, unwashed, and returned with original tags and packaging. Once your return is approved and inspected, the refund or exchange will be processed according to our return policy.
Are any purchases final sale?
Yes, certain items may be marked as final sale and are not eligible for return or exchange. Final sale products will be clearly identified before purchase. Please review the product details carefully before placing your order.
When will I get my order?
Orders are usually processed within 1–2 business days. After dispatch, delivery generally takes around 3–7 business days depending on your location. Once your order is shipped, tracking information will be shared with you so you can follow your delivery.
Where are your products manufactured?
Our products are sourced and manufactured through carefully selected manufacturing partners. We focus on quality, comfort, durability, and value to ensure our products are suitable for everyday kidswear.
How much does shipping cost?
Shipping charges depend on your location, order value, and the items in your cart. Any applicable shipping fee will be clearly displayed at checkout before you complete your purchase.
How can I track my order?
Once your order has been dispatched, you will receive tracking details through the contact information provided at checkout. You can use the tracking link to check the latest delivery status of your order.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will try our best to help before the order is processed or dispatched. Once the order has been shipped, changes or cancellations may no longer be possible.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order number and clear photos of the item. We will review the issue and help you with the appropriate resolution.
How do I choose the correct size?
Please check the size information provided on the product page before placing your order. If your child is between sizes, we recommend checking the product measurements carefully to choose the most comfortable fit.
Do product colors look exactly the same as shown online?
We make every effort to display product colors as accurately as possible. However, slight variations may occur due to lighting, photography, screen settings, and individual device displays.
How do I contact ROAROO customer support?
You can contact us through the Contact Us page on our website for help with orders, shipping, returns, product information, or any other questions.
Do you offer exchanges?
Eligible products may be exchanged subject to availability and the conditions mentioned in our return and exchange policy. Items must meet the required return conditions before an exchange can be processed.